Information Collection and Use: Matrix Routers values your privacy. All your information is used to ensure efficient processing of your order. This information is used by our staff for contacting & identifying customers & their needs. We will not give, sell, rent or loan any personal information to any third party unless we are legally required to do so.
Information Security Notice: Matrix Routers is hosted by a server with the leading security technology in the industry. Your order with matrixrouters.com is secure, which means that your personal information and credit card number are encrypted with Secure Sockets Layer (SSL) security. To further safeguard your privacy, credit card information stored on our servers is protected from unauthorized access and automatically deleted after 30 days.
This Policy will explain the following regarding use of the Site:
What information do we collect from you? The Company collects Personal Information when You register with the Company; when You interact with the Company's sites, apps, products, development tools, marketing programs, or services, and pages of the Company customers and some partners; when You sign-up for a newsletter or when You enter a promotion or sweepstakes. The Company may combine information about You that we have with information we obtain from customers or partners, publicly available information, or other companies.
When You register or provide additional account information we may ask for information such as Your full name, company name, email address, birth date, gender, phone number, mobile phone number, address, credit card number, business type, industry, and other details. When You register with the Company and use our sites, products, or services, You are not anonymous to us.
The Company collects information about Your transactions with us, our customers, and with some of our partners, including information about Your use of products and services that we offer.
The Company automatically receives and records information from Your computer and browser, including Your IP Address, the Company's cookies and other device information, software and hardware attributes, and the page You requested.
The Company uses information for the following general purposes: to customize Your experiences, content, and advertising with us, our customers and some of our partners; fulfill Your requests for products and services; improve our services; provide recommendations; contact You; conduct research; and provide reporting for our customers, internal purposes and partners.
By providing your telephone number(s), including your mobile phone number, to the Company, You expressly consent to receive non-marketing calls and text messages from the Company and others calling or texting on its behalf, including calls and text messages made with an autodialer or prerecorded voice, at the telephone number(s) that you provide. Such calls and text messages may include, for example, password reminders, authentication messages, account- or service-related alerts and reminders, customer service communications, satisfaction surveys, and other types of non-marketing calls and text messages. You may opt-out of these communications at any time by signing in to Your account and going to Your "Profile."
Your Personal Information may be transferred outside of the country in which You reside for processing and storage. As a result it could be subject to access by government agencies in those countries.
Personally Identifiable Information: This refers to information that lets us know the specifics of who you are. Personal information is requested when you order a product or service, enter contests or sweepstakes, fill out surveys, and correspond with us. This information might include your name, mailing address, telephone number, e-mail address or credit card number (only if you choose to purchase a product online). With this information, we can fill your service and product orders and better provide you with personalized services.
Non-Personally Identifiable Information: This refers to information that does not by itself identify a specific individual. We gather certain information about you based upon where you shop on the Site in several ways. This information is compiled and analyzed on both a personal and an aggregated basis. This information may include the Web site's Uniform Resource Locator ("URL") that you just came from, which URL you next go to, what browser you are using, and your Internet Protocol ("IP") address. A URL is the global address of documents and other resources on the World Wide Web. An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol ("TCP/IP") network, such as the World Wide Web. Networks use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the Web, allowing Web servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet, browse and shop.
Where do we collect information from you and how do we use it? Our primary goal in collecting personal information is to provide our visitors with a superior customized online experience. We use the customer contact information to fill orders, contact prior purchasers to inform them of their order status and to send promotional e-mails.
We may perform statistical analysis of aggregate customer behavior. This allows us to measure relative customer interest in the various areas of the Site for product development purposes. Any information we collect is used for our own internal purposes to improve the content of the Site, to enhance users' experiences when visiting the Site, to customize the content and/or layout of our pages, and to provide the services required by an individual customer.
We gather information in the following ways:
Shopping: We collect IP addresses for the purposes of system administration, to gather broad demographic information, and to monitor the level of activity on the Site. We collect information from visitors to the Site regarding the referring URL, your IP address, which browser you used to come to the Site, the country, state, the pages of the Site that you viewed during your visit and any
search terms entered on the Site.
Information obtained from third parties: In order to protect you from fraud or other misconduct, we may obtain information about you from third parties to verify the information you provide. For example, we may use card authorization and fraud screening services to verify that your credit or debit card information and address match the information that you provided to us. Also, for sellers, we may obtain information about you and your business from a credit bureau or a business information service such as Dun & Bradstreet. . We also may obtain information from third parties in connection with providing our checkout to you, such as information from the Carrier in connection with Carrier Billing.
Third-Party Web Beacons: We use third-party web beacons from bigcommerce! to help analyze where visitors go and what they do while visiting our website. bigcommerce! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you.
Targeted advertising: We use third-party advertising companies to serve ads when you visit our websites. Some of these companies may use information (not including your name, address, e-mail address, or telephone number) about your visits to Matrix Routers, Inc and other websites in order to provide advertisements about goods and services that may be of interest to you
As you browse Matrix Routers, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, then enables us to present you with retargeting advertising on other sites based on your previous interaction with http://www.matrixrouters.com. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number.
Ordering: When you order from us, we collect personally identifiable information from you. If you order one of our products or services, we will collect and maintain your name, e-mail address, mailing address, telephone number, product selections, credit card number, order number, referring URL, IP address and a password. We collect this, and other information, as disclosed in this Policy, in order to fill your order, to communicate with you about your order and to send you promotional materials. Before confirming your order, you will have the opportunity to review the product order form and make changes and additions to the information it contains and these changes will be automatically kept for future use.
Log Files: We use Internet Protocol (IP) addresses, browser type, and, time of day, to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
User communications: When you send an email or other communication to us, we may retain those communications in order to process your inquiries, respond to your requests and improve our services.
Send To A Friend: If you feel that the services of Matrix Routers would be useful for a third party you know (e.g. your friends or family members etc), you may use our referral service. If you choose to use our referral service to tell a friend about our site, we will ask you for your friend's email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Matrix Routers stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program.
Links: This website may contain links to other sites. Please be aware that Matrix Routers is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected by this website, matrixrouters.com
Product Reviews: The product reviews section of the Matrix Routers website is for the purpose of our users to share their experiences with our products. The product reviews' section is moderated to ensure accurate and positive testimonials. Matrix Routers reserves the right to post or remove any testimonial at its discretion.
All reviews, comments, feedback, suggestions and other submissions submitted to Matrix Routers on this site shall be and remain Matrix Routers.com’s property. Matrix Routers will own exclusively all rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Matrix Routers will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way.
Matrix Routers is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments. You agree that any Comments submitted by you to the Site will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam". By submitting ratings or reviews, users agree to be 18 years of age at the time of submission.
Online Surveys and Polling: In order to improve our services to you, we ask some of our customers to voluntarily complete surveys, which may be collected by an independent third party. Individual survey answers are confidential, although Non-Personally Identifiable Information is collected and disclosed to third parties. If you do not wish to participate in a survey, simply decline to participate when asked.
Chat Service: We provide our CHAT services "AS-IS", in that we expressly disclaim all warranties or conditions of any kind for the services we provide, including both expressed as well as implied ones. Although we will make every effort to keep our service up and running, it may be unavailable at times. We do not warrant or ensure the continuous availability of our services. In no case will Matrix Routers be held liable for any direct, indirect, incidental or consequential loss to any company.
Matrix Routers is fully committed to maintaining the privacy of all our customers. Our CHAT service has support for industry-strength 256-bit SSL secure connection for chat sessions. If the confidentiality of your chat sessions is important, this feature should be used. If you decide not to use the secure connection, your conversations may be unlawfully intercepted by third parties during transmission over the Internet.
Chat conversation transcripts are not stored on chat servers. They remain on the chat server for the duration of the chat session, then optionally sent by email according to the user account settings, and then destroyed.
Matrix Routers's CHAT offers file transfer feature. Files are sent over 256-bit SSL secure connection if such connection type is selected for chats in the user account settings. Sent files are temporarily stored on the chat server for the duration of the chat session to make them available for download by other participants of that particular chat session. Files temporarily stored on the chat servers are linked to the particular chat session they were sent in, and destroyed immediately after that chat session has been finished.
Contests and Sweepstakes: When you enter a contest or other promotion, we may ask you for contact information such as your name, mailing address and e-mail address in order to administer the contest, to send you promotional e-mails, notify winners and make the winners' list publicly available pursuant to certain states' laws.
Newsletters, Product Updates, & Promotional E-mails: We may offer free electronic newsletters, product updates, and promotional e-mails as a service to our prior customers. We may send you newsletters and e-mails periodically listing current specials, promotions, and deals. In addition, there may be other opportunities to subscribe to an e-mail list that will send you information about the Site events, but we will only add you to the list with your consent. We will not send e-mails to you if you have requested us not to do so unless we need to confirm for our records that you do not want to receive promotional emails. This option is usually included in your account registration form or at our optional home page registration form. If you have established an account with us, to stop receiving promotional emails and newsletters in the future, please go to the account page and log in with your account information. Once you are logged in you may scroll to the bottom of the page and un-check the opt-in box. Then click the 'Update Account' button and you will be removed from our mailing list. If you have not set up an account with us, but have previously registered at our home page to receive future information, you may unsubscribe by sending a blank email to the unsubscribe address specified at the bottom of the email you receive to let us know you do not wish us to sent future newsletters, updates or promotional emails to you.
Contact Information and Third Party Data: If you contact us by telephone, e-mail or letter, we may keep a record of your correspondence or comments. If you report a problem with the Site, we may collect such information in a file specific to you in order to troubleshoot problems, resolve disputes and better serve your needs. If you contact us through our feedback area or by calling one of our customer service representatives, we ask for your name and e-mail address in order to send you a reply. If other users or third parties send us correspondence about your activities or purchases on the Site, we may keep the information in a file specific to you.
Customer Traffic Patterns: We track customers' traffic patterns throughout their online sessions, including which pages a customer views while using the Site. This information is ultimately stored in the form of store categories, and, in some cases, specific URLs. We use your IP address to diagnose problems with our servers and software and to administer the Site.
We do not share aggregated statistics about pages viewed on the Site and sales and other shopping information with third parties.
Warranty Information: From time to time we may offer additional or extended warranty or service programs on our Site. These programs are often administered by third party warranty and service companies. When you purchase a warranty, we pass along your name, address, telephone number, e-mail address, warranty purchased and information about the product purchased to the warranty company.
With whom do we share your information? The information collected by the Site is used only for the limited purposes of processing orders, keeping you informed about your order status, for statistical purposes for improving the Site and to notify you of products or special offers that may be of interest to you. We will disclose your Personally Identifiable Information to third parties to charge your credit card, fill your order, deliver your order, provide customer service to you, and deliver promotional e-mails to you from us. For example, we must release your credit card number to confirm payment; and release your mailing address information to the delivery service to deliver products that you ordered. These third parties have access to personal information needed to perform their functions, but may not use it for other purposes.
We may employ third party companies to perform functions on our behalf. These functions may include order fulfillment, package delivery, marketing assistance, postal and e-mail delivery, customer service, data analysis, and credit processing. The third parties we contract for these purposes have limited access to your personal information and may not use it for other purposes.
P.O. Box 45950
Omaha, NE 68145-0950
US Postal Service Headquarters
475 L'Enfant Plaza, SW
3401 E. Harbour Drive
Phoenix, AZ 85034
UPS Corporate Headquarters
55 Glenlake Parkway, NE
Atlanta , GA 30328
Three Galleria Tower
13155 Noel Road, Suite 1600
Dallas, TX 75240
and various shipping and credit card companies.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.
We do not sell, trade or rent your personal information to others. We may release account information when we believe that such release is reasonably necessary to enforce or apply our Terms and Conditions or to protect the rights, property and safety of our users, others and ourselves. In addition, we may assign or otherwise transfer to a third party certain of your information in connection with an assignment, sale, transfer or disposition of a portion or all of our business, assets, or stock.
From time to time, we may be required by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities. We will disclose Personally Identifiable Information upon receipt of a court order or subpoena or to cooperate with a law enforcement investigation. We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities. As expressed in the Terms and Conditions that govern this Site, we reserve the right to conduct an investigation and/or report to law enforcement agencies any activities that we in good faith believe to be unlawful.
We may assign or otherwise transfer to a third party certain of your information in connection with an assignment, sale, transfer or disposition of a portion or all of our business, assets, or stock.
How can you update or correct your Personally Identifiable Information? During the online ordering process you can review, change or delete the information that you have submitted. You may change any of your personal information in your account online at any time. Simply go to the account page and log in with your account information. Once you are logged in you may update your account. Then click on "Update Account". We encourage you to promptly update your information if it changes. You may ask to have some or all of your account information deleted or removed. Upon such a request by you, we will delete as much of your account information as possible. However, because we keep track of all past purchases, not all information related to past purchases will be completely removed from our databases due to legal obligations.
What are your choices regarding collection, use and distribution of your information? With your consent, we may from time to time send you e-mail or other communications regarding current promotions, specials and new additions to the Site. You may "opt-out," or unsubscribe from our newsletters, updates, and promotions, by following the unsubscribe instructions in any e-mail you receive from us.
What security precautions are in place to protect against the loss, misuse or alteration of your information? We employ the industry-recognized information technology to protect the security of the information you submit to us. The importance of security for all Personally Identifiable Information associated with our customers is of utmost concern to us. Our secure servers protect the information using advanced encryption and firewall technology. We use Secure Socket Layer (SSL) technology for mutual authentication, data encryption and data integrity - all to ensure secure transactions for our customers. SSL is the industry standard security protocol to encode sensitive information, such as your credit card number.
In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third party banking, process agents and distribution institutions. They receive the information they need to verify and authorize your credit card transactions and to ship your order. When collecting credit card information for online purchases, we offer secured-server transactions that encrypt your information in transit to thwart someone from intercepting it and misusing it. When you access your account information, the information is kept on a secure server. Furthermore, all of the customer data we collect is protected against unauthorized access by physical security means.
Use of "cookies" Like many other commercial sites, bigcommerce may utilize a standard technology called a "cookie" to collect information about how our site is used. A cookie is a small data text file, which a Web site stores on your computer's hard drive (if your Web browser permits) that can later be retrieved to identify you to us. Cookies were designed to help a Web site recognize a user's browser as a previous visitor and thus save and remember any preferences that may have been set while the user was browsing the site. A cookie cannot be read by a Web site other than the one that set the cookie.
Children's Privacy: You must be at least 18 years old to have our permission to use this Site. Our policy is that we do not knowingly collect, use or disclose Personally Identifiable Information about visitors to our Site under 18 years of age. If you are the parent or guardian of a minor under 18 years of age and believe that they have disclosed personally identifiable information to us, please contact us at service @ NOSPAMMmatrixrouters.com - delete NOSPAMM so that we may delete the minor's information.
Your California Privacy Rights: Pursuant to Section 1798.83 of the California Civil Code, residents of California have a right to request from a business, with whom the California resident has an established business relationship, certain disclosure information regarding personal information shared with third parties for their direct marketing purposes during the immediately preceding calendar year. A response may take up to 30 days. If the above doesn't answer your needs, please contact us at support @ NOSPAMMmatrixrouters.com - delete NOSPAMM
Your Access to and Control over Information: You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.